Help Desk 

Canvas Support

For support with Canvas, call 1-844-338-4868 (toll-free).

Helpspot

We are here to provide technical help with any of our online services.

Make Request
»

Don't know your password?

Reset Password
»

The SCC Technology Help Desk is available for all students who need technical assistance with any of our online services:

Technology Help Desk Services

Helpspot (Online Help Desk Request)

Submit a request for help with computer problems or check the status of an open request with Helpspot – here's how:

  1. Click the Helpspot link.
  2. Click "Submit a Request."
  3. Fill out the form (all boxes in red are required).
    Tip: the more information you include, the easier it will be to help you and the faster we can get it done!
  4. Click "Submit Request." You'll see an acknowledgment screen with an access key – make sure you write the access key down, because you'll need it to check on the status of your request.
    Don't see the access key? Double check the form – did you miss a required field?

That's it – we'll help as quickly as we can and get you back up and running!

CougarMail

Logging on to CougarMail for the first time:

Look up your college assigned email address

Your initial password is as follows:

  • First Letter of your First Name
  • First Letter of your Last Name
  • A Period (.)
  • ALL seven digits of your Student ID Number (including leading zeroes)

For example: John Doe has Student ID Number of 0367124, so his initial password is jd.0367124

Follow the directions below:

  1. Open your Internet Browser. (CougarMail works best with Microsoft’s Internet Explorer or Safari.)
  2. Navigate to https://login.microsoftonline.com/
  3. After the page loads you will see:
    Office 365 Sign in with your organizational account.
    Note: If you see Outlook Live or one of your other email accounts, sign out and then click on Sign in with a different account. Enter your Email Address, Initial Password, and click on Sign In.
  4. Select your time zone: (UTC-6:00) Central Time (US & Canada).
  5. Click on OK.
  6. Your Inbox will open.

If you need assistance, call the Help Desk at 636-922-8555

Student Account & Password Information

About SCC Logons

All students will log on to SCC wireless, campus computers and Web-based services, such as Canvas, SCC Connection, mySCC and Office 365 using their college assigned email address or the username preceding the @ of the email address.

This username is composed of the first letter of your first and last names and a six digit number assigned by the college. If you are logging into SCC Connection, use this username as your login. For all other systems, you MUST use your entire email address.

For example, Stevie Nicks would have a college assigned email address like: sn123456@my.stchas.edu

Stevie would log into SCC Connection only using sn123456 and her password. For all other systems, she would use her entire email address (sn123456@my.stchas.edu) and her password.

You can contact the Help Desk if you don't know your college assigned email address.

About SCC Passwords

Your initial SCC password will be:

First initials of your first and last name

A period “.”

All seven digits of your Student ID (including leading zeroes)

For example, if your name was Stevie Nicks and Student ID was 0426784, your initial password would be: sn.0426784

Your SCC password protects your information. In order to protect such information, the continued use of default passwords (those passwords used when the account is created) is discouraged.

Students should change their default password to a personalized password as soon as possible.

View a walkthrough for getting setup with the password reset tool.

Faculty and Staff Account & Password Information
mySCC Portal Help

In order to access mySCC, St. Charles Community College's online portal, you will need to have your college assigned email address and your password.

Your college assigned email address should be in the welcome letter you received after applying to the college. If you no longer have that letter or the letter does not contain your college assigned email address you can call the Help Desk to have them look it up for you.

Your welcome letter should also contain your default password. The default password should follow this formula:

  • First initial and last initial
  • A period "."
  • All seven digits of your student ID (this includes the leading zeroes)

As an example, if your name was Stevie Nicks and your student ID was 0426784, then your default password would be sn.0426784

Changing Your Password

SCC recommends that you change your default password as soon as possible.

View a walkthrough for getting setup with the password reset tool.

Free Microsoft Office for Students
  • Login to your MySCC Portal and enter your college email account by clicking on Office 365 student/staff.
  • Click on the Gear icon in the top right.
  • Enter "Software" in the Search text box and press enter.
  • Click on Software -install software
  • Click on Install. The setup file will download.
  • Click on the setup file in Chrome to run it. In Internet Explorer, click on Run.

Contact Information

Help Desk Main Contact
636-922-8555
Email »
Canvas Support
Hotline:
1-844-338-4868
(toll-free)
Staff:
Kelleagh McGraw
Adam Smith
Lisa Mouser,
Director of Technology Support
636-922-8319

Hours & Location

Fall and Spring
Monday-Thursday
7:30 a.m.-9 p.m.

Friday
7:30 a.m.-4:30 p.m.
Summer
Monday-Thursday
7:30 a.m.-8 p.m.

Friday
7:30 a.m.-4:30 p.m.
Off Semester
Monday-Friday
7:30 a.m.-4:30 p.m.
Office Location
LRC 146
SCC logo

4601 Mid Rivers Mall Drive
Cofttleville, MO 63376

info_desk@stchas.edu
636-922-8000

© 2016 St. Charles Community College.