Help Desk 

Canvas Support

For support with Canvas, call 1-844-338-4868 (toll-free).

Helpspot

We are here to provide technical help with any of our online services.

Make Request
»

Don't know your email?

Lookup Email
»

Don't know your password?

Reset Password
»

The SCC Technology Help Desk is available for all students who need technical assistance with any of our online services:

Technology Help Desk Services

Helpspot (Online Help Desk Request)

Submit a request for help with computer problems or check the status of an open request with Helpspot – here's how:

  1. Click the Helpspot link.
  2. Click "Submit a Request."
  3. Fill out the form (all boxes in red are required).
    Tip: the more information you include, the easier it will be to help you and the faster we can get it done!
  4. Click "Submit Request." You'll see an acknowledgment screen with an access key – make sure you write the access key down, because you'll need it to check on the status of your request.
    Don't see the access key? Double check the form – did you miss a required field?

That's it – we'll help as quickly as we can and get you back up and running!

CougarMail

Logging on to CougarMail for the first time:

Look up your college assigned email address

Your initial password is as follows:

  • First Letter of your First Name
  • First Letter of your Last Name
  • A Period (.)
  • ALL seven digits of your Student ID Number (including leading zeroes)

For example: John Doe has Student ID Number of 0367124, so his initial password is jd.0367124

Follow the directions below:

  1. Open your Internet Browser. (CougarMail works best with Microsoft’s Internet Explorer or Safari.)
  2. Navigate to https://login.microsoftonline.com/
  3. After the page loads you will see:
    Office 365 Sign in with your organizational account.
    Note: If you see Outlook Live or one of your other email accounts, sign out and then click on Sign in with a different account. Enter your Email Address, Initial Password, and click on Sign In.
  4. Select your time zone: (UTC-6:00) Central Time (US & Canada).
  5. Click on OK.
  6. Your Inbox will open.

If you need assistance, call the Help Desk at 636-922-8555

Account & Password Information

About SCC Logons

All students will log on to SCC wireless, campus computers and Web-based services, such as Canvas, SCC Connection, mySCC and Office 365 using their college assigned email address or the username preceding the @ of the email address.

This username is composed of the first letter of your first and last names and a six digit number assigned by the college. If you are logging into SCC Connection, use this username as your login. For all other systems, you MUST use your entire email address.

For example, Stevie Nicks would have a college assigned email address like: sn123456@my.stchas.edu

Stevie would log into SCC Connection only using sn123456 and her password. For all other systems, she would use her entire email address (sn123456@my.stchas.edu) and her password.

You can lookup your college assigned email address if you don't know it.

About SCC Passwords

Your initial SCC password will be:

First initials of your first and last name

A period “.”

All seven digits of your Student ID (including leading zeroes)

For example, if your name was Stevie Nicks and Student ID was 0426784, your initial password would be: sn.0426784

Your SCC password protects your information. In order to protect such information, the continued use of default passwords (those passwords used when the account is created) is discouraged. This can be accomplished by using the password tool and directions found immediately below.

If you are on campus, you may also login to any student computer, press Control + Alt + Delete and select "Change a password” on the computer screen.

Personalized Password

Students should change their default password to a personalized password as soon as possible.

To change your password you must first set up a secret question and answer.

Please follow these steps in order:

  1. Fill out the following fields:
  2. Click on Submit.
  3. After you click on submit, you will prompted to select a security question and security answer.
  4. You should see “You have successfully setup the self-service portal!”

After obtaining your security question and answer, go to the Password Reset Page and enter the following information:

  1. Student ID Number
  2. Date of Birth: (mm/dd/yyyy)
  3. Last 4 digits of SSN
  4. College assigned email
  5. Security question
  6. Security answer

Click on Submit.

You will need to enter your new password and confirm the new password with following requirements:

  1. Must be eight characters
  2. Must have one upper and lower case letter
  3. One number
  4. One special character such as ! @ # $ .

Click on Submit.

You should see “You have successfully reset your password.”

mySCC Portal Help

In order to access mySCC, St. Charles Community College's online portal, you will need to have your college assigned email address and your password.

Your college assigned email address should be in the welcome letter you received after applying to the college. If you no longer have that letter or the letter does not contain your college assigned email address you can look it up at https://tool.stchas.edu/UserAccount/Email.

Your welcome letter should also contain your default password. The default password should follow this formula:

  • First initial and last initial
  • A period "."
  • All seven digits of your student ID (this includes the leading zeroes)

As an example, if your name was Stevie Nicks and your student ID was 0426784, then your default password would be sn.0426784

Changing Your Password

SCC recommends that you change your default password as soon as possible. There are currently two ways to do this:

  1. Log into any campus computer, press Ctrl + Alt + Delete and select the "Change a password" option.
  2. Setup a secret question/answer and then reset your password.

Setup secret question

  1. Fill out the following fields:
    • Student ID number
    • Date of birth in mm/dd/yyyy format
    • Last 4 digits of social security number
    • College assigned email address (Don't know it? Look it up).
  2. Click Submit.
  3. You will be prompted to select a security question and answer.
  4. Upon completion you should see, "You have successfully setup the self-service portal!"

Now you can reset your password at https://tool.stchas.edu/Password/Reset

Prove that you are who you say you are by entering your:

  1. Student ID number
  2. Date of birth in mm/dd/yyyy format
  3. Last 4 digits of your social security number
  4. College assigned email address
  5. Security question
  6. Answer to your security question

Please keep in mind that your new password must meet the following criteria:

  • Must be at least eight characters
  • Must have at least one uppercase and one lowercase letter
  • Must contain at least one number
  • Must contain at least one special character, such as ! @ $ .
  • Cannot contain any portion of your name
Free Microsoft Office for Students
  • Sign in to your College email account.
  • If this is your first time logging in, you will be required to change your password, and then set your language and time zone.
  • From your Inbox, click the gear in the top right corner and select Office 365 Settings.
  • Click Software on the left-hand side of the screen.
  • Click Install. When the program has downloaded, select run and follow the prompts.

Contact Information

Help Desk Main Contact
636-922-8555
Email »
Canvas Support
Hotline:
1-844-338-4868
(toll-free)
Staff:
Kelleagh McGraw
Adam Smith
Lisa Mouser,
Director of Technology Support
636-922-8319

Hours & Location

Fall and Spring
Monday-Thursday
7:30 a.m.-8 p.m.

Friday
7:30 a.m.-4:30 p.m.
Summer
Monday-Thursday
7:30 a.m.-9 p.m.

Friday
7:30 a.m.-4:30 p.m.
Off Semester
Monday-Friday
7:30 a.m.-4:30 p.m.
Office Location
LRC 146
SCC logo

4601 Mid Rivers Mall Drive
Cottleville, MO 63376

info_desk@stchas.edu
636-922-8000

© 2016 St. Charles Community College.