IT Service Desk

Canvas Support

For support with Canvas, call 1-844-338-4868 (toll-free).

Helpspot

We are here to provide technical help with any of our online services.

Make Request
»

Sketchy Email?

If you received a phishing email, please forward it to informationsecurity@stchas.edu

Don't know your password?

Reset Password
»

Technology's amazing – but sometimes it drives you crazy, right? Yeah, us too. The IT Service Desk is here to help! It's available to all students and employees who need technical help with any of our online services – even if it's just a forgotten password. Hey, it happens to the best of us.

IT Service Desk Services

Helpspot (Online IT Service Desk Request)

Submit a request for help with computer problems or check the status of an open request with Helpspot – here's how:

  1. Click the Helpspot link.
  2. Click "Submit a Request" on the left.
  3. Fill out the form (all boxes in red are required).
    Tip: the more information you include, the easier it will be to help you and the faster we can get it done!
  4. Click "Submit Request." You'll see an acknowledgment screen with an access key – make sure you write the access key down, because you'll need it to check on the status of your request.
    Don't see the access key? Double check the form – did you miss a required field?

That's it – we'll help as quickly as we can and get you back up and running!

CougarMail

Logging on to CougarMail for the first time:

Your initial password is as follows:

  • First Letter of your First Name
  • First Letter of your Last Name
  • A Period (.)
  • Four-digit Birth Year
  • A Period (.)
  • Seven Digit Student ID Number (including the leading zero)

For example: John Doe has Student ID Number of 0367124 and a birth year of 2000, so his initial password is jd.2000.0367124

Follow the directions below:

  1. Open your Internet Browser. (CougarMail works best with Chrome or Safari.)
  2. Navigate to outlook.office.com
  3. After the page loads you will see:
    Office 365 Sign in with your organizational account.
    Note: If you see Outlook Live or one of your other email accounts, sign out and then click on Sign in with a different account. Enter your Email Address, Initial Password, and click on Sign In.
  4. Select your time zone: (UTC-6:00) Central Time (US & Canada).
  5. Click on OK.
  6. Your Inbox will open.

If you need assistance, call the IT Service Desk at 636-922-8555

Student Account & Password Information

About SCC Logons

All students will log on to SCC wifi, campus computers and web-based services, such as Canvas, mySCC Portal and Office 365 using their college assigned email address.

This username is composed of the first letter of your first and last names and a six digit number assigned by the college.

For example, Stevie Nicks would have a college assigned email address like: sn123456@my.stchas.edu

Stevie would log into SCC online resources using sn123456@my.stchas.edu and her password.

You can contact the IT Service Desk at 636-922-8555 if you don't know your college assigned email address.

About SCC Passwords

Your initial SCC password will be:

First initials of your first and last name

A period “.”

Your four-digit birth year

A period"."

All seven digits of your Student ID (including leading zeroes)

For example, if your name was Stevie Nicks and Student ID was 0426784 and was born in 2000, your initial password would be: sn.2000.0426784

Your SCC password protects your information. In order to protect such information, passwords expire 6 months from the date they are set.

Students should change their default password to a personalized password and set up account recovery options as soon as possible.

You can access the password tool at stchas.edu/password

If you are still using the initial password, go to stchas.edu/password and sign in under "To enroll or update your profile login below:".

Faculty and Staff Account & Password Information
mySCC Portal Help

In order to access mySCC, St. Charles Community College's online portal, you will need to have your college assigned email address and your password.

Your college assigned email address should be in the welcome letter you received after applying to the college. If you no longer have that letter or the letter does not contain your college assigned email address you can call the IT Service Desk to have them look it up for you.

Your welcome letter should also contain your default password. The default password should follow this formula:

  • First initial and last initial
  • A period "."
  • Four-digit birth year
  • A period "."
  • All seven digits of your student ID (this includes the leading zero)

As an example, if your name was Stevie Nicks and your student ID was 0426784 and born in 2000, then your default password would be sn.2000.0426784

Changing Your Password

SCC recommends that you change your default password and set up your account recovery options as soon as possible.

Go to stchas.edu/password and click reset password.

Free Microsoft Office for Students 
  • Go to portal.office.com
  • Sign in with your college email address and password.
  • Click on "Install Office" followed by "Office 365 Apps".
  • After it downloads, run the installer.

Notes:

  • Windows computers can install the full suite of Office 365 applications.
  • Mac computers can install most Office 365 apps with a few exceptions. Namely Microsoft Access and Publisher.
  • Chromebooks cannot install Office 365. Please use one of our three student-use computer areas available in the Library or the Tech 116 and ACE Tutoring Center computer labs.
SCC Wi-Fi

Credit Students & Employees:

  • From your device Wi-Fi settings, select "SCC"
  • For username/identity: Use your full college email address
  • For password: Use your campus password. (the same one you use for Portal and Canvas)
  • For Chromebooks and some Android devices: Set the "EAP Method" to "PEAP" and the "CA Certificate" to "Do not check/validate".

Non-Credit Students & Guests:

  • From your device Wi-Fi settings, select "SCC-Guest"
  • Depending on your device, this will either immediately open a web page or you will see the web page once you try to use a web browser.
  • Click on "register for guest access".
  • Add your name and email address.
  • You should now be connected. If you have other devices you would like to connect, save the password that was generated.
  • Guest Wi-Fi logins are valid for 24 hours from the time they're created.

If you are still having issues connecting to Wi-Fi, call the IT Service Desk at 636-922-8555 or visit us in the back of the library. (LRC)

Main Contact Information

IT Service Desk: 

Canvas Support Hotline:

  • 1-844-338-4868

    (toll-free)

Office Location:

  • LRC 146

Hours

Fall & Spring
Monday  Thursday:
7:30 a.m. to 9 p.m.

Friday:
7:30 a.m. to 4:30 p.m.

Saturday:
Closed
Summer
Monday – Thursday:
8 a.m. to 5:30 p.m.

Friday:
8 a.m. to 4:30 p.m.

Saturday:
Closed
Between Semester
Monday – Thursday:
8 a.m. to 5:30 p.m.

Friday:
8 a.m. to 4:30 p.m.

Saturday:
Closed

Staff Contact Information

Staff:
Kelleagh McGraw
Director, Technology Support:
Lisa Mouser
SCC logo

4601 Mid Rivers Mall Drive
Cofttleville, MO 63376

info_desk@stchas.edu
636-922-8000

© 2019 St. Charles Community College.