Frequently Asked Questions

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Frequently Asked Questions

  1. How do online courses work?
  2. What is Canvas?
  3. How do I know if I am ready to take an online course?
  4. Do online classes require me to come to campus?
  5. My courses say that I am required to take a Proctored exam. What does that mean?
  6. Do I have to sign on at a particular time or place?
  7. Can I work at my own pace? Do online courses have deadlines?
  8. Can I complete a degree fully online?
  9. Are online courses accredited?
  10. Does Academic Integrity apply to online courses?
  11. Once I'm registered, am I able to access my Canvas course?
  12. What is the cost for Online courses?
  13. How do I get my books and course materials?
  14. Where do I go to log into Canvas?
  15. What are the technical requirements for using Canvas?
  16. Which browsers work best with Canvas?
  17. Where can I get help with my Canvas Login?
  18. Where can I get help with Canvas?
  19. I have a disability, is it possible to get accommodations for an online course?
  20. Can I access Canvas Courses on my smartphone or tablet?
  21. My course is not showing when I log into Canvas?
  22. How can I email my instructor privately?
  23. I have attempted to contact my instructor several times without a reply. What should I do?

How do online courses work?

Most online courses at St. Charles Community College are delivered through the Canvas learning management system. Using Canvas, you can connect with your instructor and peers, watch videos, review lessons, participate in discussions, take quizzes and exams, complete assignments and more. Online courses are equivalent to face-to-face courses, but allow you the flexibility to work on assignments and content on your schedule. Although online courses offer flexibility, it does not mean they are self-paced. There will be due dates and deadlines that will still need to be followed. Some disciplines like Mathematics and Music may use a different learning management system.

What is Canvas?

Canvas is the LMS (Learning Management System) used at SCC to deliver online and hybrid courses and to enhance traditional face-to-face courses. It is an innovative, user-friendly learning management system that expands the possibilities for teaching and learning. It is likely that you will use Canvas in one of your classes at SCC.

How do I know if I am ready to take an online course?

It is probably best to speak with an advisor before registering for an online course, but you can take a short assessment that may help you understand if online learning is right for you.

Do online classes require me to come to campus?

Some classes may require you to take a proctored exam or attend an orientation. This information is provided when you register for a course and can be seen in SCC Connection.

My courses say that I am required to take a Proctored exam. What does that mean?

It means that you will take your test on campus, at an approved off campus location, or use a proctoring service. Arrangements for off-site testing must be approved by your Instructor. Testing dates and locations will be provided in SCC Connection.

Do I have to sign on at a particular time or place?

Most courses allow you to sign in at any time of the day or night and anywhere you have Internet access. You will still need to meet the course due dates and deadlines and will need to plan your schedule accordingly.

Can I work at my own pace? Do online courses have deadlines?

Online courses are as demanding and rigorous as traditional face-to-face courses. They are not self-study or self-paced. Online courses are actively led by an instructor, and there are set due dates and deadlines. You will be expected to complete all online course activities by the specified due date.

Can I complete a degree fully online?

Yes, there are a number of degrees and certificiates that can be completed fully online. Many of the other AAS degrees and certificates can be completed 75% or 50% online. Be sure to check with an advisor to verify the degree/certificate you are interested in meets these requirements.

Are online courses accredited?

St. Charles Community College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Any course taken at SCC for credit may be accepted in transfer by other colleges, whether traditional, online or hybrid courses; provided they are appropriate to the degree sought.

It is always a good idea to talk with an academic advisor or the institution where you plan to transfer to confirm which courses will be accepted.

Does Academic Integrity apply to online courses?

Online assignments are subject to the same standards of integrity that apply in traditional face-to-face classes. It is cheating to copy from others or from outside sources on any online assignment, quiz or exam (unless otherwise specified by the instructor). Your online instructor may use Turnitin Antiplagiarism software to verify that submitted work is your own. For more information on Academic Integrity, please see the Student Handbook.

Once I'm registered, am I able to access my Canvas course?

Online classes become available one week before the start of the semester. At that time, you can log into Canvas and access the course syllabus. Most instructors do not release the course content until the semester officially starts. If you register late, your course may not be available for 24 hours. If it is the first day of the semester and you still do not see your course(s), please contact the Help Desk at 636-922-8555.

What is the cost for Online courses?

Online courses are charged $118 per credit hour. Please see Tuition and Fees for more information.

How do I get my books and course materials?

You are responsible for getting your textbook and course materials for your online course(s). Textbook information can be obtained from the SCC Bookstore. You can also obtain textbook and course materials from the course syllabus, available inside your Canvas course one week before the start of the course. Textbooks can be purchased from the SCC Bookstore.

Where do I go to log into Canvas?

To access your online courses you can go to https://stchas.instructure.com. You can also access Canvas from the portal or through the Canvas App on a smartphone or tablet.

What are the technical requirements for using Canvas?

The basic computer requirements for Canvas are found at: What are the basic computer specifications for Canvas?

Which browsers work best with Canvas?

Canvas supports the last two versions of a browser release. For the best user experience, use the newest version of Chrome, Firefox, Safari or Internet Explorer. We recommend using Chrome, Firefox or Safari. We have seen some minor issues with Internet Explorer. For the most up-to-date information on browsers please go to: the Student Guide on Supported Browsers.

Where can I get help with my Canvas Login?

Contact the SCC Help Desk at 636-922-8555 or visit them in the Learning Resource Center. Check the Help Desk Hours.

Where can I get help with Canvas?

If you need help with Canvas, simply click the Help Menu in the right hand side of the Canvas window. There you will find access to a support hotline that is available 24/7, 365 days a year. You will also find a “Chat” tool for accessing Canvas Support, as well as, Canvas Guides that provide step by step directions that can be printed.

I have a disability, is it possible to get accommodations for an online course?

If you need accommodations please contact the Office of Disability Support Services at 636-922-8627 or 636-922-8581 for an appointment. Please be sure to contact the office well before the start of the semester so that your instructor may make the necessary accommodations.

Can I access Canvas Courses on my smartphone or tablet?

Yes! Read the Mobile apps guide for smartphones (iOS and Android) and the Tablet guide for iPads and Androids. Canvas apps are free in iTunes and Google Play.

Please note: Although Canvas works on mobile devices, there may be an occasional lesson or quiz that is better viewed on a computer.

My course is not showing when I log into Canvas?

If you just registered, it may take up to 24 hours before your course appears in Canvas. If you do not see your course after 24 hours, please contact the SCC Help Desk at 636-922-8555.

How can I email my instructor privately?

Once you are logged into Canvas, click the "Inbox" link to access Canvas's Messaging system. In the "To" box, select your instructor (type his/her name and then select their name from the drop down list); type a subject in the "Subject" box; compose your message and send.

I have attempted to contact my instructor several times without a reply. What should I do?

If you are unable to contact your instructor please contact the Department Chair.

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4601 Mid Rivers Mall Drive
Cofttleville, MO 63376

info_desk@stchas.edu
636-922-8000

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