Customer Service C.A.

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Customer Service C.A.

Department: Business Technology

Total Credit Hours: 31 credits

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Customer Service C.A. (PDF)


Approved Courses

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Subject Course Title Credits
Core Course Requirements (25 credits)
BTC/CPT 103 Microcomputer Applications 3
BTC 105 Proofreading and Editing Business Documents 2
BTC 130 Customer Service Excellence 1
BTC 131 Telephone Communication Skills 1
BTC 132 Time Management 1
BTC 135 Your Professional Image 1
BTC 136 Electronic Communication with Stakeholders 3
BTC 137 Interpersonal Skills 1
BTC 160 Word Processing - Word 2
BTC 165 Presentations - Powerpoint 2
BTC 170 Spreadsheet Applications - Excel 3
BTC 175 Database Applications - Access 2
BTC 245 Administrative Procedures 3
Elective Course Requirements (6 credits)
COM 101 Oral Communications 3
BUS 101 Introduction to Business 3
Total Required Hours: 31 credits

What Is BTC - Customer Service

The courses for this certificate may be applied to the Associate of Applied Science degree.

Instructors are committed to assisting students by keeping all course content, equipment and teaching methods current. This ensures better applied learning so students are successful in Business Technology career fields and can be placed in high-paying positions. Courses are offered online, on-campus and in a hybrid format.

Occupational Outlook

Jobs in the customer service arena are growing at an average rate, about 13 percent.

Nearly all students who were seeking employment in a related area found jobs within 180 days of graduation.

Salary Outlook

Salaries vary greatly in different occupations within this field. The 2016 mean annual wage was $35,170 for those working in the field.

Source: Bureau of Labor Statistics

BTC Careers

Customer service is part of most jobs today, and using those skills well can lead to advancement. Some people choose to focus on customers as a customer service representative or customer service specialist.

Gainful Employment Information

Success Stories

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Brenda Kearns

"I knew I had discovered both the program and the direction in which I wanted to go."

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Contact Information

Nancy Graviett,
Program Chair
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Office Location
TECH 105
Office Hours

8 a.m.-4:30 p.m.

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Cofttleville, MO 63376

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