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Customer Service C.A.
Customer Service C.A.
Department: Business Technology
Total Credit Hours: 35 credits
This program provides the students with skills necessary to handle customers professionally, effectively, and successfully. You will become comfortable with business communication--written and verbal; improve time management skills; from professional work standards and image; review professional telephone skills; and brush up on keyboarding and computer skills.
What Is BTC - Customer Service
The courses for this certificate may be applied to the Associate of Applied Science degree.
Instructors are committed to assisting students by keeping all course content, equipment and teaching methods current. This ensures better applied learning so students are successful in Business Technology career fields and can be placed in high-paying positions. Courses are offered online, on-campus and in a hybrid format.
Occupational Outlook
Jobs in the customer service arena are growing at an average rate, about 13 percent.
Salary Outlook
Salaries vary greatly in different occupations within this field. The median 2012 salaries were between $27,000 and 40,000 annually for those working in the field.
Sources: Occupational Outlook Handbook
BTC Careers
Customer service is part of most jobs today, and using those skills well can lead to advancement. Some people choose to focus on customers as a customer service representative or customer service specialist.
Required Courses
| Subject | Course | Title | Credits |
|---|---|---|---|
| General Education Requirements (12 credits) | |||
| Mathematics | MAT 105 | Applied Math | 3 |
| Communication | ENG 101 or | English Composition I or | 3 |
| ENG 102 or | English Composition II or | ||
| SPE 101 | Oral Communications | ||
| Social Science | HIS 101 or | US History to 1877 or | 3 |
| HIS 102 or | US History since 1877 or | ||
| HIS 115 or | US History Since 1945 or | ||
| HIS270 or | History of Missouri or | ||
| POL 101 or | American Government or | ||
| POL 102 or | State & Local Government | ||
| Elective | BTC/CPT 103 | Microcomputer Applications | 3 |
| Core Course Requirements (23 credits) | |||
| BTC 105 | Proofreading and Editing Business Documents | 2 | |
| BTC 130 | Customer Service Excellence | 1 | |
| BTC 131 | Telephone Communication Skills | 1 | |
| BTC 132 | Time Management | 1 | |
| BTC 135 | Your Professional Image | 1 | |
| BTC 136 | Electronic Communication with Stakeholders | 2 | |
| BTC 137 | Interpersonal Skills | 1 | |
| BTC 138 | Project Management | 1 | |
| BTC 150 | Managing Information - Outlook | 1 | |
| BTC 160 | Word Processing - Word | 2 | |
| BTC 165 | Presentations - Powerpoint | 2 | |
| BTC 170 | Spreadsheet Applications - Excel | 3 | |
| BTC 175 | Database Applications - Access | 2 | |
| BTC 245 | Administrative Procedures | 3 | |
| Total Required Hours: 35 credits | |||
For more information, call 636-922-8241.
Gainful Employment Information
Success Stories
Brenda Kearns
"I knew I had discovered both the program and the direction in which I wanted to go."
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4601 Mid Rivers Mall Drive
Cottleville, MO 63376
636-922-8000
