Support and Policies

Student Support Services

Academic Advising- St. Charles Community College has a wonderful professional academic advising team that can help you create your roadmap to academic success. Academic Advising can help in planning your academic path, setting goals, and learning about other academic resources.

ACE Tutoring Center- The ACE Tutoring Center is an amazing resource at St. Charles Community College. If you are struggling in any course or want to make sure you are prepared for an upcoming test or assignment, their professional tutors are there to help. This is a FREE resource for SCC students!

Campus Store- The St. Charles Community College campus store can help you in ordering textbooks, classroom technology, and the ever-important Cougar Spirit gear.

Career Services- Want some help finding a job after graduation? Want support in crafting a great resume? Looking for connections in the local business community? Then you should visit our Career Services staff. They are here to help our students find success during and after your academic journey at St. Charles Community College.

Department of Public Safety- One of St. Charles Community College’s highest priorities is the health and safety of our campus community. The public safety office can help with parking passes, car issues, safety concerns in buildings and public parking lots, and the reporting of crime on campus.

Disability Support Services- SCC is committed to creating a learning environment that meets the needs of its diverse student body. If you anticipate or experience any barriers to learning in a course, please feel welcome to discuss your concerns with a faculty member. If you have a disability, or think you may have a disability, you can also meet with the Disability Support Manager to discuss your needs and possible accommodations.

Financial Aid & Support Services- The St. Charles Community College financial aid staff are here to help you with any questions you have about federal, state, institutional and outside financial resources to help pay for your academic journey.

Library- The St. Charles Community College Library is an excellent resource for all our students. Need help researching for a course assignment? Looking for some summer reading material? Looking for a student-focused environment to spend time between classes?

Mental Health- College can be a very stressful time in a person’s life. That is why St. Charles Community College believes in supporting our student’s mental health. SCC provides a licensed Mental Health Counselor to assist students with meeting their personal, academic, and career goals.

NetTutor Online Tutoring- As an SCC student, you have access to online tutoring, at no additional cost, through NetTutor. You'll find a link to NetTutor on the course menu in your Canvas courses. You will have 24/7 access to online tutors for math, English/writing, and college success subjects. You also have access to tutors for biology, chemistry, business areas, accounting, physics, anatomy and physiology, nursing, history, sociology, psychology, arts and humanities, and others. Each of these subjects has varying schedules online, but they are available in the evenings and on weekends, and you also have the option to drop off a question or paper for feedback from a tutor within 24-48 hours. If you come prepared for online tutoring, the assistance will be more beneficial and helpful. Learn how to prepare by viewing this video and handout.

Office of Multicultural Student Engagement (OMSE)- is a place for students to engage, explore, and learn more about cultural identities on campus. In addition to learning about cultural identities, OMSE promotes student success by providing ongoing support for multicultural student populations through academic coaching, mentorship, campus networking, and student leadership development. 

Student Handbook- The St. Charles Community College student handbook is your one-stop resource book on campus. It outlines policies, procedures, services, student life, etc.

Technology Services- The St. Charles Community College IT Service desk is here to help with technology needs or assistance with online services. For problems with logging in, email, the portal, and other SCC tech, contact the IT Service Desk. For assistance with Canvas, click the Get Help menu in Canvas to access Canvas help guides and phone and chat support.

Title IX- The St. Charles Community College (SCC) and its faculty are committed to creating a safe and open learning environment for all students. If you or someone you know has experienced sexual harassment, including sexual assault, dating or domestic violence, and stalking, please know that help and support are available. SCC strongly encourages all members of the community to take action, seek support, and report incidents of sexual harassment to the Student Life office. You may contact the Student Life office at 636-922-8238. Please be aware that faculty members are required to disclose information about suspected or alleged sexual harassment or other potential violations of the Title IX Sexual Harassment and Related Conduct policy to the Student Life office. If the Student Life office receives information about an incident, they will reach out to offer information about resources, rights, and procedural options as a member of the campus community. Community members are not required to respond to this outreach. If you, or another student you know, wishes to speak to a confidential resource who does not have this reporting responsibility, please contact Counseling services at 636-922-8536.

College-Wide Policies

While each course, department, and faculty will have policies and procedures that are specific to each course, there are a handful of policies that apply to all academic programs at the college.

Attendance- The college has no plan of recognized class absences. It is expected that students will attend all class meetings. In general, students are considered excessively absent when they have missed a class more times than the credit hour value of the course. For distance or online classes, “attendance” is defined as active participation in the course as described in the individual course syllabus. For additional attendance policy information, including attendance policies for college-sponsored events and activities, please visit the attendance policy in the student handbook.

Student Conduct, Discipline, and Due Process- These policies apply to all students at St. Charles Community College. Policies included: Academic misconduct, cheating & plagiarism, academic integrity, behavioral misconduct, disciplinary sanctions, suspension, and student appeal processes. Please visit the student conduct, discipline, and due process policies page for more information.

Student and Administrative Withdrawal- A student may be referred for an administrative withdrawal for excessive absences or lack of work turned in during the class. Students should not assume they will be withdrawn – it remains their responsibility to withdraw from any class they do not plan to attend. For specific details on the policy please refer to the SCC Student Handbook and the College withdrawal policy for more information.

Tech Readiness, Accessibility, and Privacy Policies

Tech Readiness and Support

Tech Skills for Success in College Courses

  • You should have basic computer skills.
  • You should be comfortable using a word processing program, saving files, and uploading and downloading files.
  • You should be comfortable navigating the Internet and with viewing multimedia on the web.
  • You should be comfortable checking and sending email.
  • You should be comfortable contacting support for help with technology problems and troubleshooting with the assistance (often by phone or online) of tech support.

Internet Access and Browser

Broadband (DSL, cable) or high-speed Internet access is highly recommended.

Dial-Up Internet connections are highly discouraged. Your access may be slow and intermittent and loading audio or video files may be problematic.

Download the latest version of your desktop browser directly. Click the name of your browser below to visit your browser's download page:

Office 365 (Microsoft Word, PowerPoint, and Excel)

In the SCC Portal, click Office 365 Student to access your student email. In your email, you can access, download, and install Office 365 for free by clicking Office 365 at the top of the screen.


View Canvas Requirements

For completing coursework, Canvas works best on a desktop or laptop computer.

Canvas does have an app for use on mobile devices. The app displays your profile, Calendar, To-Do items, Notifications, and Messages, as well as functionality to access and complete most aspects of a course. You can also subscribe to your course calendar feed and view it as part of the calendar on your device. You can learn more about the mobile app in this Canvas App on Android and iOS devices video.

Canvas Student Android Guide

Canvas Student iOS Guide

You can access Canvas from any browser on your Android/iOS device. However, mobile browsers are not supported, and features may not function as expected compared to viewing Canvas in a fully supported desktop browser. Additionally, Canvas offers limited support for native mobile browsers on tablet devices. For details, please reference the limited-support mobile browser guidelines.

Getting Help with Technology

Canvas Support: If you prefer to find the answers to your questions on your own about Canvas, then click the Canvas Guides link and search for your question. You can also call the Canvas support line 24/7, 365 days a year at 844-338-4868. You can also chat live with Canvas Support by clicking the Get Help icon in Canvas then clicking the "Chat with Canvas Support" link.

Canvas Student Orientation Course: This online course teaches you the basic tools in Canvas as well as some of the skills necessary to succeed in an online environment. The course is free and self-paced. Completers will receive a Canvas Badge that may be shared with your instructors to verify course completion. To access the course, visit the Online and E-Learning student page, click the Canvas Student Orientation course link, log into Canvas, click Enroll in Course, and get started.

Other Technology Help: For problems with logging in, email, the portal, and other SCC tech contact the IT Service Desk. Although you can contact the Canvas support hotline, they will refer you back to the SCC IT Service Desk for any technology problems related to SCC systems.

Accessibility Statements

Privacy Policies

Screen Readers

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