Conflict Resolution

Level I

Any student who believes that the college has discriminated against them on the basis of disability (includes Accessibility Services decisions) is encouraged to discuss the matter with the Accessibility Services coordinator first. If such discussion does not resolve the matter, the student may then initiate Level II. A complainant is not required by law to use the institutional conflict resolution procedure before filing a complaint with the Office of Civil Rights (OCR), however, both OCR and the college encourage using the internal procedure before filing an OCR complaint.

Level II

• Submit a written grievance to the dean of student development no more that 45 days (includes Saturdays and Sundays) from date of grieved occurrence.
• The dean of student development will attempt to schedule an appointment or contact the student by phone within 10 working days of receiving the written grievance. The dean will include the decision in a letter sent to the student by registered mail and forward a copy to Accessibility Services  (within five working days after discussion with the student). If an extension of time is needed in order to fully investigate the complaint, the dean will notify the student in writing (registered mail).

Level III

The student can appeal this decision by submitting a written grievance to the vice president of academic and student affairs. This written appeal must be filed within 10 days (includes Saturdays and Sundays) from the date of the dean's letter. The vice president will attempt to schedule an appointment or contact the student by phone within 10 working days of grievance receipt. The vice president will forward a letter of finding within five working days (registered mail) after contacting the student. If an extension is needed, the student will be notified in writing (registered mail).