Customer Service C.A.

Theresa Boyd

What Is BTC - Customer Service

This program provides the students with skills necessary to handle customers professionally, effectively and successfully. You will become comfortable with electronic communication, improve time management skills, review professional telephone skills, develop project management skills and brush up on computer skills. The courses for this certificate may be applied to the Associate of Applied Science degree.

Instructors are committed to assisting students by keeping all course content, equipment and teaching methods current. This ensures better applied learning so students are successful in Business Technology career fields and can be placed in high-paying positions. Courses are offered online, on-campus and in a hybrid format.

Occupational Outlook

Jobs in the customer service arena are growing at an average rate, about 13 percent.

Nearly all students who were seeking employment in a related area found jobs within 180 days of graduation.

Career Services

Learn more from SCC Career Services

BTC Careers

Customer service is part of most jobs today, and using those skills well can lead to advancement. Some people choose to focus on customers as a customer service representative or customer service specialist.

Salary Outlook

Salaries vary greatly in different occupations within this field. The median 2012 salaries were between $27,000 and 40,000 annually for those working in the field.

Sources: Occupational Outlook Handbook

Degree Name: Customer Service C.A.
Degree or Program: Customer Service
Degree Type: Certificate of Achievement
Description:
This program provides the students with skills necessary to handle customers professionally, effectively, and successfully. You will become comfortable with business communication--written and verbal; improve time management skills; from professional work standards and image; review professional telephone skills; and brush up on keyboarding and computer skills.

General Education Requirements 12
COURSE NUMBER COURSE NAME CREDIT HOURS
Mathematics MAT 105 Applied Math 3
Communication ENG 101 or
ENG 102 or
SPE 101
English Composition I or
English Composition II or
Oral Communications
3
Social Science HIS 101, or 102, or 115, or 270 or POL 101 or 102 U.S. History or American Government 3
Elective BTC/CPT 103 Microcomputer Applications 3
CORE COURSE REQUIREMENTS MUST INCLUDE: 23
BTC 105 Proofreading and Editing Business Documents 3
BTC 130 Customer Service Excellence 1
BTC 131 Telephone Communication Skills 1
BTC 132 Time Management 1
BTC 135 Your Professional Image 1
BTC 136 Electronic Communication with Stakeholders 2
BTC 137 Interpersonal Skills 1
BTC 138 Project Management 1
BTC 150 Managing Information - Outlook 1
BTC 160 Word Processing - Word 2
BTC 165 Presentations - Powerpoint 2
BTC 170 Spreadsheet Applications - Excel 2
BTC 175 Database Applications - Access 2
BTC 245 Administrative Procedures 3
TOTAL REQUIRED HOURS 35

For more information, call 636-922-8241.

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Success Story

Theresa Boyd

“I’ve learned so much at Environmental Management Corporation; it’s the best job I’ve ever had. And I’m here thanks to SCC.”

Full Story

Brenda Kearns

Brenda Kearns

“I knew I had discovered both the program and the direction in which I wanted to go.”

Full Story


Business Technology (BTC)

Program Contact

Nancy Graviett
636-922-8390
ngraviett@stchas.edu

Office Coordinator

Ginny Tiller
636-922-8334
gtiller@stchas.edu

Office Info

Office Hours

7:30 a.m.-4 p.m.
Monday-Friday

Office Location

Technology Building, Room 105

Office Phone Number

636-922-8334