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Telephone Tips and Tricks

1. 7960 Phones

1.1. 7960 User Guide

St. Charles County Community College Cisco IP 7960 User Guide


Adjusting the Ringer Volume


To change the volume used by the ringer:


Step 1 Press the volume key to hear a sample ring.


Step 2 While the ring plays, press the up or down volume key to adjust the volume to the


desired level.


Step 3 To save the ring volume setting, press settings and then press the Save soft key.


Changing the Ringer Sound


To change the sound used by the ringer:


Step 1 Press the settings button.


Step 2 Select Ring Type from the Settings menu.


Step 3 Press the Select soft key.


Step 4 To scroll through the list of ring types, press the scroll key.


Press the Play soft key to hear the selected ring type.


Step 5 When you find the ring you want, press Select and then press the OK soft key.


Step 6 Press the Save soft key to save your selection and exit the Settings menu.


Changing the LCD Contrast


To improve the readability of the LCD, change the amount of contrast:


Step 1 Press the settings button.


Step 2 Select Contrast from the Settings menu.


Step 3 Press the Up or Down soft keys or the volume keys to set the desired intensity of


the display.


Step 4 Press the OK soft key to accept your changes.


Step 5 To save this contrast setting, press the Save soft key and exit the Settings menu.


Placing a Call Using a Telephone Number


You can place a call with the Cisco IP Phone 7960 in any of the following ways:


  Lift the handset and dial the number.


  Press a line button and dial the number.


  Press the NewCall soft key and dial the number.-


Answering a Call


You can answer a call using the handset, headset, or speakerphone.


  To use the handset, lift the handset.


  To use a headset, press HEADSET, and press the line button of the incoming call.


  To use the speakerphone, press the Answer soft key or the SPEAKER button.


 


 


Ending a Call


To end a call:


  If using the handset, hang up the handset.


  If using the headset, press the EndCall soft key. This method also works for all speaker modes.


  If using the speakerphone, press SPEAKER.


Muting a Call


While on a call, you can mute the handset, headset, or speakerphone, preventing the party you are speaking to from hearing what you or someone else in the room is saying.


  To mute a call, press MUTE.


  To disengage mute, press MUTE again.


Placing a Call on Hold


While on a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller. You can answer other calls while a call is on hold.


  To place a call on hold, press the Hold soft key.


  To return to the call, press the Resume soft key. If multiple calls are on hold, use the scroll key to select the desired call before you press Resume.


Transferring a Call


To transfer a call to another phone:


Step 1 During a call, press the Trnsfer soft key. This places the call on hold.


Step 2 Dial the number to which you want to transfer the call.


Step 3 When it rings on the other end, press Trnsfer again, or when the party answers,


announce the call and press Trnsfer.


Step 4 Hang up if the party accepts the call.


If the party refuses the call, press the Resume soft key to return to the original


call.


Step 5 If you miss dial, before the caller goes to voicemail, press the line button to get the caller back.


Note: If voicemail answers, press End Call to disconnect and then press your line key.


 


Redialing the Last Number Dialed


To redial the most recently dialed number, lift the handset and press the Redial soft key. Alternatively, you can simply press Redial to activate the speakerphone or headset.


To redial the most recently dialed number from a line other than your primary line, select the desired line button and then press Redial.


 Picking Up Calls in Your Group


Call Pickup allows you to pick up incoming calls within your own group. When


you activate Call Pickup, it automatically dials the call pickup group number


associated with the line you selected on your phone. If there is a call coming in


on another telephone number in that same group, the call immediately begins


ringing on your line. If there is more than one incoming call in the pickup group,


then you receive the first unanswered call. If there is no unanswered call in the


group when you activate Call Pickup, your phone is placed back on hook.


Step 1 Press a line button.


Step 2 Press the PickUp soft key.


Step 3 Answer the incoming call that is redirected to your phone.


Viewing or Dialing Missed Calls


If your phone display indicates you have missed calls, you can use the Missed Calls option on the Directory menu to view call history and call back the missed call.


Step 1 Press the directories button.


Step 2 Press the Select soft key to select Missed Calls from the Directory menu.


The call history for missed calls is displayed on the LCD.


Step 3 If desired, click the Dial soft key to speed dial a number from the missed call list.


You might need to use the EditDial soft key to add digits to the front of the


number. For example, if the call was from an outside, long-distance caller, you


might need to add the, digits "61" to the front of the number.


Step 4 Press the Exit soft key twice to exit the Directory menu.


Viewing or Dialing Received and Placed Calls


The Cisco IP Phone 7960/7940 keeps a history of all calls you make and receive, including the caller ID, time, and date of the call. You can use this information to redial a party.


Step 1 Press the directories button.


Step 2 Use the scroll key to select the desired call history option: Missed Calls, Received


Calls, Placed Calls, or Personal Directory (available on SIP version only).


Step 3 Press the Select soft key to display the call history list


Step 4 If desired, press the Dial soft key to speed dial a number from the call history list.


You might need to use the EditDial soft key to add digits to the front of the


number. For example, if me call was from an outside, long-distance caller, you


might need to add the digits "61" to the front of the number.


Step 5 When you are finished, press the Exit soft key twice to exit the Directory menu.


Making Calls from a Corporate Directory


To access a corporate directory:


Step 1 Press the directories button.


Step 2 Use the scroll key to select Corporate Directory.


Step 3 Press the Select soft key to display the directory search options.


Step 4 Use the scroll key to select the search option: First Name, Last Name, Number.


Step 5 Use the numbers corresponding to the letters on the dialing pad to enter a name


or number to find in the directory.


Step 6 If desired, press the Dial soft key to speed dial a number from the corporate


directory.


Forwarding All Calls


forward all incoming calls to another number. You can forward all calls to an IP


phone or non-IP phone.


To forward calls:


Step 1 Press the CFwdAll soft key. You should hear two beeps.


Step 2 Enter the number to which you want to forward all your calls. A flashing right


arrow appears in the upper-right corner of the LCD, indicating that all calls are


being forwarded. The LCD also displays a message with the number to which


your calls are being forwarded. If you are forwarding to voicemail, dial 8000.


Note Be sure to enter the number exactly as you would if you were


to call that number.


To cancel forwarding of all calls, press the CFwdAll soft key. You should hear


two beeps and see that the flashing arrow no longer displays in the upper-right


corner of the LCD, indicating that call forwarding is not active.

1.2. 7960 tutorial

Get an in-dept view of the 7960 telephone by clicking on the link below.  This tutorial will show all the features of the 7960 telephone, some of which SCC's 7960 telephones do not have.

 

http://www.cisco.com/E-Learning/bulk/public/celc/7960_Tutorial/index.html

 

2. 7910 Phones

2.1. 7910 User Guide

St. Charles County Community College Cisco IP 7910 User Guide

Using the Handset

To place and answer calls with the handset, simply lift the handset. To change from handset to speaker, press SPEAKER and hang up the handset.

Using the Speaker

The speaker is designed to be used for "hands-free" dialing. You can use it to place a call, and then pick up the handset if the other party answers the phone. The speaker does not allow for two-way communication.

To place calls using the speaker, press SPEAKER and dial the number. When the party answers, pick up the handset. If the handset is off-hook with the SPEAKER button enabled, you can speak into it, allowing the calling party to hear you. This allows others to listen to both sides of the conversation.

If you are only listening to a call, you can leave the handset in the rest. The mute button automatically lights, indicating that the calling party cannot hear you. When finished with the call, press SPEAKER to hang up.

Adjusting the Handset Volume

To increase or decrease the volume of your handset:

Step 1 Press the SETTINGS button.

Step 2 Press 1 on the dialing pad.

Step 3 Press the up or down volume keys to adjust the volume to the desired setting.

During a call, you do not need to press the SETTINGS button. You can adjust the

speaker volume using the up or down volume keys.

Step 4 To save the volume setting for future calls, press # on the dialing pad and then

press the SETTINGS button.

Adjusting the Speaker Volume

To increase or decrease the volume of the speaker:

Step 1 Press the SETTINGS button.

Step 2 Press 2 on the dialing pad.

Step 3 Press the up or down volume keys to adjust the volume to the desired setting.

During a call, you do not need to press the SETTINGS button. You can adjust the

speaker volume using the up or down volume keys.

Step 4 To save the volume setting for future calls, press # on the dialing pad and then

press the SETTINGS button.


Customizing Phone Settings

Adjusting the Ringer Volume

To increase or decrease the volume of the ringer:

Step 1 Press the SETTINGS button.

Step 2 Press 3 on the dialing pad.

Step 3 Press the up or down volume keys to adjust the volume to the desired setting.

Step 4 To save this setting, press # on the dialing pad and then press the SETTINGS

button to exit the Settings menu.

Changing the Ringer Sound

To change the sound used by the ringer:

Step 1 Press the SETTINGS button.

Step 2 Press 4 on the dialing pad.

Step 3 Press the up or down volume keys to scroll through the list of available ring types.

Step 4 To save the selected ring type, press # on the dialing pad and then press the

SETTINGS button to exit the Settings menu.

Changing the LCD Contrast

To improve the readability of the LCD, change the amount of contrast:

Step 1 Press the SETTINGS button.

Step 2 Press 5 on the dialing pad.

Step 3 Press the up or down volume keys to set the desired intensity of the display.

Step 4 To save this setting, press # on the dialing pad and then press the SETTINGS

button.

Making Telephone Calls

Placing a Call Using a Telephone Number

You can place a call with the Cisco IP Phone 7910 in any of the following ways:

Lift the handset and dial the number.

Press the line button and dial the number.

To use the speakerphone, press SPEAKER and dial the number.

To use speed dial, press one of the speed buttons.

Answering a Call

You can answer calls coming to your direct telephone extension or to others in your group.

To answer a call coming to you directly, simply lift the handset. To answer calls coming to other telephone extensions, you must use Call Pickup

Ending a Call

To end a call:

If using the handset, hang up the handset.

If using the speaker, press SPEAKER.

Press the line button.


Muting a Call

While in a call, you can mute the handset, preventing the party you are speaking to from hearing what you or someone else in the room is saying. When using the speaker, your call is automatically muted if the handset is in the cradle.

  To mute a call, press MUTE.

  To disengage mute, press MUTE again.

Placing a Call on Hold

While in a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller.

  To place a call on hold, press the HOLD button.

  To return to the call, press the HOLD button again.

Transferring a Call

To transfer a call to another phone:

Step 1 During a call, press the TRANSFER button. This places the call on hold.

Step 2 Dial the number to which you want to transfer the call.

Step 3 When the party answers, announce the call and press TRANSFER.

Step 4 Hang up if the party accepts the call.

Step 5 Press HOLD to return to the original call if the party refuses or does not answer

the call.

Note You can also transfer a call by pressing TRANSFER when

the phone begins to ring. In this case, the caller is transferred

to the other phone without being announced, and you cannot

return to this call.

Using Call Pickup

Call pickup allows you to answer a call that comes in on a telephone extension other than your own. When you hear an incoming call ringing on another phone, you can redirect the call to your phone by using the call pickup feature.

Picking Up Calls in Your Group

Call Pickup allows you to pick up incoming calls within your own group. When you activate Call Pickup, it automatically dials the call pickup group number associated with the line you selected on your phone. If there is a call coming in on another telephone number in that same group, the call immediately begins ringing on your line. If there is more than one incoming call in the pickup group, then you receive the first unanswered call. If there is no unanswered call in the group when you activate Call Pickup, your phone is placed back on hook.

Step 1 Press the LINE button.

Step 2 Press the Call Pickup button. (SPEED 1)

Step 3 Answer the incoming call that is redirected to your phone.

 

Using Call Forwarding

Forwarding All Calls

Use this procedure to forward all incoming calls to another number. You can

forward all calls to Cisco IP phone or non-IP phone.

Step 1 Press the forward button.

You should hear two beeps.

Step 2 Enter the number to which you want to forward all your calls.

Be sure to enter the number exactly as you would if you were to call that number.

For example, enter an access code such as "6" or the area code, if necessary.

The LCD displays a message with the number to which your calls are being

forwarded.

Step 3 To cancel forwarding of all calls, press the forward button.

You should hear two beeps, indicating that call forwarding is not active.

To forward your phone to voicemail, press the forward button and dial 8000. To cancel, press

forward button again.

3. 7911 Phones

3.1. 7911 Phone

Please call Lisa Seidler at 8369 for a user guide.

3.2. 7911 Tutorial

 

Get an in-dept view of the 7911 telephone by clicking on the link below.  This tutorial will show all the features of the 7911 telephone, some of which SCC's 7911 telephones do not have.

 

 

http://www.cisco.com/comm/applications/CCNP/qlm/7911/

4. 7941 Phones

4.1. 7941 Tutorial

Get an in-dept view of the 7941 telephone by clicking on the link below.  This tutorial will show all the features of the 7941 telephone, some of which SCC's 7941 telephones do not have.

 

 

http://www.cisco.com/comm/applications/CCNP/qlm/7941/index.htm

5. Conference Calling

5.1. Conference Calling Options

Conference Phone Calling Options


 


There are more options available to facilitate conference calls.  Two types of conference


calls can be executed on the 7960 phones, and a third type is provided by our


new Cisco 7936 Conference phone available on request.  Please read the following


information for your conferencing needs.


 


Conference Call - To turn a call on your Cisco 7960 phone into a conference


call (primarily used to add additional parties on campus) follow these steps:


 


Step 1 - During the call, press the More key and then the Confrn soft key.  This will


automatically select a new line and place the other party on hold.


Step 2 - Place a call to another number (internal or external).


Step 3 - When the call connects, press Confrn again to add this party to the conference call.


Note :  You can have up to 6 parties on this type of conference call.


 


Meet-Me-Conference Calls:  Allows other callers to dial into the special conference


number to join the conference call.  This requires a special conference number which we


will configure for you. This feature works well when parties from the outside are


involved.


 


To initiate a Meet-Me conference call you need to receive dial tone on your Cisco 7960


phone and follow these steps:


 


Step 1 – Press the more softkey twice to display the Meet-Me tab.


Step 2 – Press the Meet-Me soft key.


Step 3 – Dial the Meet-Me conference number provided.


Step 4 – Follow the voice instructions to establish the Meet-Me Conference.


 


To join a Meet-Me conference, dial the Meet-Me conference number provided by the


initiator of the conference. 


You will be connected to the conference once the initiator has dialed in and established the


conference at the appointed time.  Please call extension 8369 to have the special conference


number configured for your Meet-Me conference call.


 


Cisco 7936 Conference Station:  Our new Cisco Conference Station is ideal for use in our


Conference  board rooms and facilitates conference calling with enhanced speaker design.   


Please call extension 8369 to request use for this exciting new conference phone.  


 


 


 


 

6. Voicemail Guide

6.1. To Leave a Quick Message

To leave a message more quickly while listening to a person's voicemail recording:

1. Press the "#" key while listening to the recording.

2.  Leave your message after the beep.

6.2. To Transfer A Call To Someone's Voicemail

1.  Answer the incoming call.

2.  Press the "transfer" button.

3.  Press the "*" (star) key.

4.  Enter the extension number of the phone you wish to transfer to.

5.  The call is now transfered.

6.3. To Send A Quick Message to Any Voicemail Box

1.  Press the "*" (star) key followed by the extension you wish to reach.

2.  This takes you directly to the person's voicemail (no rings).

3.  Record your message.

 

6.4. How To Get Back a Call After Transferring It and The Person's Voicemail Answers

On a 7910 Phone:

1. Once voicemail answers.

2. Press the hold button.

3. Press the line button.

4. Resume the conversation with the original caller.

On a 7960 phone:

1. Once voicemail answers.

2. Press the ENDCALL softkey.

3. Press your extension button.

4. Resume the conversation with the original caller.

 

6.5. To Access Your Mailbox From Home

1.  Dial the main campus number (636)922-8000.

2.  When you hear the main greeting press the "*" key.

3.  You will be prompted to enter your id (your extension number) followed by "#".  

4.  Enter your password followed by "#".  From that point on you will be interacting with your voicemail box.

 

6.6. To Access Your Voicemail on Campus

1.  From any phone, press the "msgs" or "messages" button to access voicemail, then press the "*" button. 

2.  You will be asked to enter your id, which is your mailbox number, followed by the "#".

3.  You will be asked to enter your password, followed by the "#".  From that point on, you can interact with your voicemail box.