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1.1. 7960 User Guide

St. Charles County Community College Cisco IP 7960 User Guide


Adjusting the Ringer Volume


To change the volume used by the ringer:


Step 1 Press the volume key to hear a sample ring.


Step 2 While the ring plays, press the up or down volume key to adjust the volume to the


desired level.


Step 3 To save the ring volume setting, press settings and then press the Save soft key.


Changing the Ringer Sound


To change the sound used by the ringer:


Step 1 Press the settings button.


Step 2 Select Ring Type from the Settings menu.


Step 3 Press the Select soft key.


Step 4 To scroll through the list of ring types, press the scroll key.


Press the Play soft key to hear the selected ring type.


Step 5 When you find the ring you want, press Select and then press the OK soft key.


Step 6 Press the Save soft key to save your selection and exit the Settings menu.


Changing the LCD Contrast


To improve the readability of the LCD, change the amount of contrast:


Step 1 Press the settings button.


Step 2 Select Contrast from the Settings menu.


Step 3 Press the Up or Down soft keys or the volume keys to set the desired intensity of


the display.


Step 4 Press the OK soft key to accept your changes.


Step 5 To save this contrast setting, press the Save soft key and exit the Settings menu.


Placing a Call Using a Telephone Number


You can place a call with the Cisco IP Phone 7960 in any of the following ways:


  Lift the handset and dial the number.


  Press a line button and dial the number.


  Press the NewCall soft key and dial the number.-


Answering a Call


You can answer a call using the handset, headset, or speakerphone.


  To use the handset, lift the handset.


  To use a headset, press HEADSET, and press the line button of the incoming call.


  To use the speakerphone, press the Answer soft key or the SPEAKER button.


 


 


Ending a Call


To end a call:


  If using the handset, hang up the handset.


  If using the headset, press the EndCall soft key. This method also works for all speaker modes.


  If using the speakerphone, press SPEAKER.


Muting a Call


While on a call, you can mute the handset, headset, or speakerphone, preventing the party you are speaking to from hearing what you or someone else in the room is saying.


  To mute a call, press MUTE.


  To disengage mute, press MUTE again.


Placing a Call on Hold


While on a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller. You can answer other calls while a call is on hold.


  To place a call on hold, press the Hold soft key.


  To return to the call, press the Resume soft key. If multiple calls are on hold, use the scroll key to select the desired call before you press Resume.


Transferring a Call


To transfer a call to another phone:


Step 1 During a call, press the Trnsfer soft key. This places the call on hold.


Step 2 Dial the number to which you want to transfer the call.


Step 3 When it rings on the other end, press Trnsfer again, or when the party answers,


announce the call and press Trnsfer.


Step 4 Hang up if the party accepts the call.


If the party refuses the call, press the Resume soft key to return to the original


call.


Step 5 If you miss dial, before the caller goes to voicemail, press the line button to get the caller back.


Note: If voicemail answers, press End Call to disconnect and then press your line key.


 


Redialing the Last Number Dialed


To redial the most recently dialed number, lift the handset and press the Redial soft key. Alternatively, you can simply press Redial to activate the speakerphone or headset.


To redial the most recently dialed number from a line other than your primary line, select the desired line button and then press Redial.


 Picking Up Calls in Your Group


Call Pickup allows you to pick up incoming calls within your own group. When


you activate Call Pickup, it automatically dials the call pickup group number


associated with the line you selected on your phone. If there is a call coming in


on another telephone number in that same group, the call immediately begins


ringing on your line. If there is more than one incoming call in the pickup group,


then you receive the first unanswered call. If there is no unanswered call in the


group when you activate Call Pickup, your phone is placed back on hook.


Step 1 Press a line button.


Step 2 Press the PickUp soft key.


Step 3 Answer the incoming call that is redirected to your phone.


Viewing or Dialing Missed Calls


If your phone display indicates you have missed calls, you can use the Missed Calls option on the Directory menu to view call history and call back the missed call.


Step 1 Press the directories button.


Step 2 Press the Select soft key to select Missed Calls from the Directory menu.


The call history for missed calls is displayed on the LCD.


Step 3 If desired, click the Dial soft key to speed dial a number from the missed call list.


You might need to use the EditDial soft key to add digits to the front of the


number. For example, if the call was from an outside, long-distance caller, you


might need to add the, digits "61" to the front of the number.


Step 4 Press the Exit soft key twice to exit the Directory menu.


Viewing or Dialing Received and Placed Calls


The Cisco IP Phone 7960/7940 keeps a history of all calls you make and receive, including the caller ID, time, and date of the call. You can use this information to redial a party.


Step 1 Press the directories button.


Step 2 Use the scroll key to select the desired call history option: Missed Calls, Received


Calls, Placed Calls, or Personal Directory (available on SIP version only).


Step 3 Press the Select soft key to display the call history list


Step 4 If desired, press the Dial soft key to speed dial a number from the call history list.


You might need to use the EditDial soft key to add digits to the front of the


number. For example, if me call was from an outside, long-distance caller, you


might need to add the digits "61" to the front of the number.


Step 5 When you are finished, press the Exit soft key twice to exit the Directory menu.


Making Calls from a Corporate Directory


To access a corporate directory:


Step 1 Press the directories button.


Step 2 Use the scroll key to select Corporate Directory.


Step 3 Press the Select soft key to display the directory search options.


Step 4 Use the scroll key to select the search option: First Name, Last Name, Number.


Step 5 Use the numbers corresponding to the letters on the dialing pad to enter a name


or number to find in the directory.


Step 6 If desired, press the Dial soft key to speed dial a number from the corporate


directory.


Forwarding All Calls


forward all incoming calls to another number. You can forward all calls to an IP


phone or non-IP phone.


To forward calls:


Step 1 Press the CFwdAll soft key. You should hear two beeps.


Step 2 Enter the number to which you want to forward all your calls. A flashing right


arrow appears in the upper-right corner of the LCD, indicating that all calls are


being forwarded. The LCD also displays a message with the number to which


your calls are being forwarded. If you are forwarding to voicemail, dial 8000.


Note Be sure to enter the number exactly as you would if you were


to call that number.


To cancel forwarding of all calls, press the CFwdAll soft key. You should hear


two beeps and see that the flashing arrow no longer displays in the upper-right


corner of the LCD, indicating that call forwarding is not active.

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