Enrollment Services Assistant, Full-time

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Enrollment Services Assistant, Full-time

Type: Staff

Requisition No: 17-065

Active Since: September 18, 2017

Starting Compensation: $11.82 - $14.78 per hour, commensurate with experience

Hours: Tues/Wed/Thur/Fri 8:00 a.m. to 4:30 p.m. and Mon 10:30 a.m. to 7:00 p.m.

Percentage FTE: 100%

Department: Enrollment Services

Location: SCC

Duties:

St. Charles Community College is seeking a full-time Enrollment Services Assistant to greet students and prospective students, answer incoming calls, and assist students with financial aid information. This position involves heavy customer service contact, working with students regarding financial aid and registration issues.

Other duties:

  • General customer service.
  • Data entry, including but not limited to high school transcript information, test scores, and demographic information.
  • Scanning, printing and mailing of various departmental correspondence.
  • Track data and prepare reports.
  • Express Registration – adding and dropping classes from students’ schedules.
  • Register students for non-credit Allied Health courses and Hiset testing.
  • Answer incoming calls for Enrollment Services. Retrieve voice mail messages and return phone calls.
  • Monitor general departmental email address and respond to messages.
  • Maintain student records and assist with record archiving.
  • Assist students and prospective students with general information about the college, assessment, registration and other areas of Enrollment Services.
  • Assist students and prospective students with basic information about the FAFSA and financial aid programs, accounts receivable balances and financial aid accounts.
  • Monitor and assist students using the student computers within Enrollment Services.
  • Departmental filing, photocopying, scanning and other projects as assigned.
  • Sort and route mail.
  • Maintain office machines and assist users.
  • Assist with the training of new staff.
  • Order publications and monitor display racks.
  • Daily download of admissions applications.
  • Monthly download of ACT scores and MOSIS information (Missouri Student Information System).
  • Assist with the planning of events – College Fair, Commencement Ceremony, FAFSA Frenzy.
  • Gather and update information for IRE.
  • Order and maintain supplies.
  • Assist with the preparation of schedule guides and transfer materials.
  • Create and maintain various databases.
  • Assist with the processing of financial aid applications during peak times.

Qualifications:

High school diploma or general education degree (GED). Minimum one year, relevant full-time experience with preference to previous experience in a college or education setting. Data entry and the ability to learn customized programs quickly. Customer service and general office experience required. Must be friendly, professional, and possess strong interpersonal and listening skills.

Application for Employment

Applications for Employment* (PDF) may be completed, saved and emailed to jobs@stchas.edu. Applications are also available in the Human Resources Department and may be mailed, faxed or hand delivered to the following address.

Human Resources Department
St. Charles Community College
Administration Building – Room 1242
4601 Mid Rivers Mall Drive
Cottleville, MO 63376
Phone: 636-922-8421 Fax: 636-922-8293
Email: jobs@stchas.edu

* PDF must be saved to your computer before filling out any fields or all data will be lost. Adobe Reader is required.

Tech Tip

If using a Mac, do not use Apple Preview. Instead, use Adobe Reader to avoid a blank application. You can download Adobe Reader for free at: http://get.adobe.com/reader/

General Information

While we thank all applicants for their interest, only those under consideration will be contacted for a follow-up interview.

A position is posted for a minimum of five days after which applicant screening and selection begins. Positions are removed from posting once filled. These postings reflect general job duties and minimum qualifications rather than comprehensive descriptions of positions. Any unsolicited resume, related document or application that does not indicate application for a specific vacant position will not be accepted, acknowledged, retained or considered.

Equal Opportunity Employer

The College is committed to non-discrimination and equal opportunity regarding the treatment of students, faculty and staff. The College adheres to a strict non-discrimination policy in student admission, educational programs, activities and employment regardless of race, color, sex, sexual orientation, religion, creed, national origin, ancestry, age, veteran status, disability or genetic information. The College is an Equal Opportunity Employer.

Complaint Procedures

The college maintains a complaint procedure for the purpose of investigating and providing prompt and equitable remedy.

Student inquiries concerning the complaint procedure or discrimination concerns may be made to the vice president for academic and student affairs, 636-922-8356, Room SSB 2110 or as an alternative, to the dean of student success, 636-922-8238, Room SSB 1104.

Employee and applicant inquiries concerning complaint procedures or discrimination concerns may be made to the vice president for human resources, 636-922-8300, Room ADM 1242. Reports may also be made to any administrative officer of the college.

eVerify

St. Charles Community College participates in eVerify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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4601 Mid Rivers Mall Drive
Cofttleville, MO 63376

info_desk@stchas.edu
636-922-8000

© 2016 St. Charles Community College.