590.2 |
Problem Solving |
| P – 590.2 |
The College is committed
to providing prompt and appropriate resolution to concerns
of individual employees. Employees are encouraged to use
the problem solving process when informal resolution attempts,
such as discussion with departmental supervisory staff, have
not been successful. |
| Pr – 590.2.1 |
An employee may use the problem
solving procedures when the employee believes there has been
a violation, misinterpretation, misapplication, or unreasonable
application of a College policy, procedure, rule, or regulation
regarding that individual’s employment conditions. (Issues
of discrimination or harassment should be referred immediately
and directly to the Director of Human Resources or to any member
of management.) |
| Pr – 590.2.2 |
Employees are encouraged
to discuss the concern with their supervisor. If the concern
is not resolved, the employee may choose to follow the following
problem-solving steps: Within ten [10] days after the occurrence of the concern
or problem, the employee will present the problem in writing
to the department supervisor or manager. Within five [5] days after receipt of the written notice,
the supervisor or manager will hold a conference with the
employee. Within five [5] days following the conference, the supervisor
or manager will conduct any investigation that may be necessary
and provide a written response to the employee. In the event the employee is not satisfied with the response,
the employee may appeal the response in writing to the Director
of Human Resources within five [5] days following receipt
of the supervisor’s or manager’s response. With
this appeal the employee will include a copy of the original
notice of concern as well as any replies received. Within five [5] days after receipt of the appeal, the Director
of Human Resources will hold a conference with the employee. Within five [5] days following the conference, the Director
of Human Resources will conduct any further investigation
that may be necessary and provide a written response to the
employee. In the event the employee is not satisfied with the Director
of Human Resources’ response, the employee may appeal
the response in writing to the College President within five
[5] days following receipt of the Director of Human Resources’ response.
With this appeal the employee will include a copy of the
original notice of the concern and all replies.
Within five [5] days after receipt of the notice of the
problem, the President will examine the record of the concern,
conduct an investigation, and either hold a conference with
the employee or issue a decision after reviewing the information
provided. The President’s decision will be final. |
| Pr – 590.2.3 |
If the employee does not
appeal a decision at any step within the specified time frame,
the problem solving process will be considered terminated by
consent of the employee. |
| Pr – 590.2.4 |
No adverse action will be
taken by the College toward an employee for use of the problem
solving process. However, disciplinary action may be taken
by the College toward the employee for knowingly making untrue
or misleading statements in connection with the problem solving
process, or for knowingly making an untrue or unfounded claim. |
| Pr – 590.2.5 |
A request for use of the
problem solving process may be withdrawn in writing at any
time. |
| Pr – 590.2.6 |
Consideration will be given
to the employee’s work schedule when scheduling problem
solving conferences. |
| Pr – 590.2.7 |
A copy of the problem
solving request, written responses, and appeals at each step
will be forwarded to the Director of Human Resources who
will maintain all problem solving records. |
| Pr – 590.2.8 |
All documents, communications
and records pertaining to a problem solving process will be
maintained in a file separate from the employee’s personnel
file. |
| D – 590.2.1 |
Day: A “day” means
a calendar day except a Saturday, Sunday, and approved holidays
or paid time off. |
