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St. Charles Community College
4601 Mid Rivers Mall Drive
Cottleville, MO 63376 | 636-922-8000
SCC Help Desk - guy screaming at computer

The SCC Help Desk is available for all students who need technical assistance with any of our online services:

Help Desk Services

  • Activating your account
  • WebCT
  • Wireless
  • Cougar Mail
  • SCC Connection
    • Online registration
    • Accessing class schedules
    • Viewing your grades
    • Transcripts
  • Forgot your password or login ID?

Helpspot

Use Helpspot, SCC’s online Help Desk, to submit a request for help with computer problems or to check on the status of your request.

Follow these easy steps to submit or check on a request:

1. Click on the Helpspot link.

2. Click on Submit a Request.

3. Complete the form. All boxes in red must be completed in order for your request to be processed. The more details you include, the better we will be able to help you.

4. Click on Submit Request at the bottom of the form. You should then see a window that acknowledges your request and that includes an access key. You can use this access key to check on the  status of your request. If you do not receive this window and access key, you may have missed completing one of the mandatory fields.

Tutorials



Help Desk Phone Number
636-922-8555




Contact Information

Phone: 636-922-8555
E-mail: scchelpdesk@stchas.edu
Location: LRC 146

Hours

Fall and Spring
Monday-Thursday
7:30 a.m.-10 p.m.

Friday
7:30 a.m.-4:30 p.m.

Saturday
9 a.m.-2 p.m.

Summer
Monday-Thursday
7:30 a.m.-9 p.m.

Friday
7:30 a.m.-4:30 p.m.

Off Semester
Monday-Friday
7:30 a.m.-4:30 p.m.

Help Desk Staff
Andrew Nicholson
Ryan Buenemann
Lindsey Lewis

Help Desk Manager
Gayle Palmer
636-922-8378