Frequently
Asked Questions
- Q: I tried to login
to WebCT or SCC Connection and it doesn’t work.
- A:Try one of the two solutions below:
- If you haven’t activated your login ID since January 1, 2007,
go here Activate my login.
Fill in your student ID number, the last four digits of your Social
Security number and your date of birth.
Create your password following the specified requirements and set
your account verification question. *YOU MUST REMEMBER THE ANSWER
TO YOUR ACCOUNT VERIFICTION QUESTION IN CASE YOU FORGET YOUR PASSWORD.*
- If you have already activated your account and just forgot your login
or password, then go to Reset my password. The
site will then allow you to create a new password and will show
your login ID at the end of the process.
- Q: Every time
I try to activate my account, I get an error that “A USER WITH
THAT INFORMATION WAS NOT FOUND. PLEASE VERIFY THAT YOUR INFORMATION
IS CORRECT AND TRY AGAIN.”
- A. 1. You may have entered the wrong
student information. If you’re sure you are entering the correct
information, call 636-922-8555 or visit the Help Desk located in the
LRC146.
- 2. If the last time you were enrolled for classes was over
5 years ago, visit the registration office and fill out a new application
for admission.
- Q: I need to reset my
password, but I cannot remember my security question answer.
- A: Visit the Help Desk in LRC146 and be sure
to bring a valid photo ID to have your account reset. This process takes
1 to 3 hours.
Q: I cannot
see my class in WebCT.- A: Classes are not entered into WebCT until
just before the start date of the class. If the class has already started
and you do not see it listed call the Help Desk at 636-922-8555.
Q: I don’t remember
my student ID.- A: You can get your student ID number from
your student ID card or your class registration receipt. On the
class registration receipt, your student ID number is listed as your
account number. If
you still cannot locate your student ID, bring in a valid photo ID
to the Registration office or the Help Desk in LRC 146. This information
can not be given over the phone.
Q: This is my first
semester at the college and SCC Connection will not let me register
for classes.- A: You must complete one full semester before
you can register online.
Q: I want to get my
final grades or transcripts.- A: Activate your account then go to www.stchas.edu and
click on the SCC Connection Online Student Services.
- Click on I want to go to SCC Connection
- Click on the LOGIN Tab
- Enter your user ID and password and click SUBMIT.
- Click on the blue Students bar.
- Click on Transcripts or Grades by term.
- For grades, select the term you want then click SUBMIT.
- For transcripts, select the transcript type then click on SUBMIT.
Q: I forgot my login
ID or password.- A: Go to Reset my password and
select I Forgot my password or user ID and want to set a new one. Follow
the steps to create a new password and at the end it will give you
your login ID again.
Q: When I try
to login I see the error: " If you cannot remember
your User ID (or password) and you continue to have problems contact
the Help Desk at 636-922-8555 for assistance."- A: Verify the following:
- Do not copy and paste your password and/or login ID.
- Your password is case sensitive. Make sure your Caps lock is
not on and you are typing your password in exactly how you created
it including at least:
- One number
- One upper case letter
- One lower case letter
- The first 2 letters in your login id are lowercase.
- After verifying all of the above if you still can not remember
your password or Login ID, go to Reset my password. Follow the steps to create a new password and at the end
it will give you your log in ID again.
Q: I am locked out due to
too many incorrect login attempts.- A: You are locked out for 15 minutes; you can then
reset your password.
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