STEP Training Schedule

Stop talking and start listening. Listen attentively and block out competing thoughts. Control the listening environment. Maintain an open mind. Provide verbal and non-verbal feedback to the speaker, and take notes. (10 Points)

Safe work practices must be a priority every day. This course discusses the rules for working safely and stresses the importance of never taking risks. (10 Points)

One shopper wants a price quote; another needs something that’s shelved too high. Two more customers are waiting for items from storage, and there’s a huge line forming at the front counter. It’s another crazy day in customer service—a department that can make or break a brick-and-mortar business. Whether you’re working the sales floor, waiting tables, or running a cash register, you’ve got to emphasize the “service” in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully. (10 Points)

A torrent of e-mails, faxes, memos, reports, contracts, and newsletters threatens to drown the typical new hire in a sea of paper and text. With simple methods for tackling an immense volume of content, this program helps students manage workplace reading tasks quickly and efficiently without overlooking important information. Featured tips show viewers how to stay focused, prioritize reading matter, and create a comfortable reading environment—while making the best use of tables of contents, indexes, subheadings, and more. (10 Points)

One of the most common types of accidents at client sites is slip, trip, and fall accidents, many of which are caused by unsafe actions or work practices that can easily be corrected. This training program addresses ways to avoid this type of accident. (10 Points)

A healthful diet fights stress by providing the body with nutrients that build physical and emotional stamina. Effective use of time management skills and strategies can prevent a great deal of daily stress. (10 Points)

We’ve all experienced it—the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places—imagine you’re being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology. (10 Points)

This seminar offers advice on how to avoid phishing attacks and identity theft and presents a detailed look at the latest schemes and techniques used by cyber criminals. It will also provide helpful guidelines on what victims of phishing and identity theft can do to fight back. (5 Points)

 Assertive communication is a creative approach that combines both strength and sensitivity. In this seminar, participants will learn what assertive communication is and the difference between quality and poor communication skills. Learn to overcome obstacles that hinder quality communication and develop tools to communicate in an assertive manner. (10 Points)

This workshop is open to all dotCMS content editors who wish to have some dedicated time to work on their web pages, ask questions and participate in topical discussions. We'll discuss tips, techniques and upgrade changes. (10 Points)

The long-range planning steering committee members are hosting and facilitating these open forums because they want your feedback, comments and suggestions to the drafted mission statement, vision statement and institutional goals. These drafts will be available on the LRP intranet site the week of Oct. 8. Everyone is encouraged to attend. (20 Points)

The long-range planning steering committee members are hosting and facilitating these open forums because they want your feedback, comments and suggestions to the drafted mission statement, vision statement and institutional goals. These drafts will be available on the LRP intranet site the week of Oct. 8. Everyone is encouraged to attend. (20 Points)

The long-range planning steering committee members are hosting and facilitating these open forums because they want your feedback, comments and suggestions to the drafted mission statement, vision statement and institutional goals. These drafts will be available on the LRP intranet site the week of Oct. 8. Everyone is encouraged to attend. (20 Points)

The long-range planning steering committee members are hosting and facilitating these open forums because they want your feedback, comments and suggestions to the drafted mission statement, vision statement and institutional goals. These drafts will be available on the LRP intranet site the week of Oct. 8. Everyone is encouraged to attend. (20 Points)

An informational session for both employees and supervisors on Payroll Processing. This session will answer supervisor and employee questions regarding time sheets and absence forms and more. (10 Points)

During this one hour interactive training, you will use case scenarios to examine concerning student behaviors and the process by which the Behavioral Intervention Team (BIT) determines initial actions. Join a discussion about how to best respond to different kinds of student behavior by learning to identify immediate threats, student conduct issues and cases in which behavior intervention is appropriate. Increase your confidence in referring students for the support they might need to be successful at SCC. (10 Points)

The long-range planning steering committee members are hosting and facilitating these open forums because they want your feedback, comments and suggestions to the drafted mission statement, vision statement and institutional goals. These drafts will be available on the LRP intranet site the week of Oct. 8. Everyone is encouraged to attend. (20 Points)

The long-range planning steering committee members are hosting and facilitating these open forums because they want your feedback, comments and suggestions to the drafted mission statement, vision statement and institutional goals. These drafts will be available on the LRP intranet site the week of Oct. 8. Everyone is encouraged to attend. (20 Points)

The long-range planning steering committee members are hosting and facilitating these open forums because they want your feedback, comments and suggestions to the drafted mission statement, vision statement and institutional goals. These drafts will be available on the LRP intranet site the week of Oct. 8. Everyone is encouraged to attend. (20 Points)

In this introductory course you will learn to create and edit Web pages, manage your content, add new menu items, submit pages for review using workflow tasks, and navigate and search the CMS.  This course is taught in two half day sessions.  Make sure you sign up for both. (10 Points)

With the world moving even faster and putting more and more pressures on us - it's easy to feel overwhelmed. It's easy to feel like you will never catch up, let alone get ahead. In this class, you will learn to control your life instead of your life controlling you. You will learn how to find a sense of balance, accomplishment and enjoyment at the end of every day. (10 Points)

This session helps employees understand how their behavior is linked to SCC's mission, vision, and values. It explains what is expected of them as citizens of our campus, and when and how to use internal compliant systems if problems arise. The program communicates workplace expectations and builds skills to foster professionalism and diversity. Presented in a non-legal way, Civil Treatment for Employees allows participants practice dealing with potential workplace problems and apply what they learn to their own situations. (20 Points)

The ability to communicate effectively as a team is an important part of organizational success. This seminar explores how teams can work together to maximize their effectiveness and efficiency. Participants will learn how to implement team concepts and communication strategies into their daily work lives. (10 Points)

This session helps employees understand how their behavior is linked to SCC's mission, vision, and values. It explains what is expected of them as citizens of our campus, and when and how to use internal compliant systems if problems arise. The program communicates workplace expectations and builds skills to foster professionalism and diversity. Presented in a non-legal way, Civil Treatment for Employees allows participants practice dealing with potential workplace problems and apply what they learn to their own situations. (20 Points)

In this session you will learn the characteristics of good business writing, use words for maximum effect and develop efficient sentences and paragraphs. Following the steps to effective writing can help you avoid common grammatical errors. (10 Points)

This session helps employees understand how their behavior is linked to SCC's mission, vision, and values. It explains what is expected of them as citizens of our campus, and when and how to use internal compliant systems if problems arise. The program communicates workplace expectations and builds skills to foster professionalism and diversity. Presented in a non-legal way, Civil Treatment for Employees allows participants practice dealing with potential workplace problems and apply what they learn to their own situations. (20 Points)

This session will expand your knowledge on working with formulas. You will learn how to use formulas with multiple operators, display and trace formulas, and understand formula errors. This session will also explore filtering data, creating custom auto filters and using advanced filters. You will learn how to work with tables and pivot tables, explore What If Scenarios. (10 Points)

Can you overcome resistance to change?  Find out how to successfully implement change. (15 Points)

This session helps employees understand how their behavior is linked to SCC's mission, vision, and values. It explains what is expected of them as citizens of our campus, and when and how to use internal compliant systems if problems arise. The program communicates workplace expectations and builds skills to foster professionalism and diversity. Presented in a non-legal way, Civil Treatment for Employees allows participants practice dealing with potential workplace problems and apply what they learn to their own situations. (20 Points)

In this introductory course you will learn to create and edit Web pages, manage your content, add new menu items, submit pages for review using workflow tasks, and navigate and search the CMS.  This course is taught in two half day sessions.  Make sure you sign up for both. (10 Points)

Identify ways we waste time, and learn how to organize the work day more efficiently. (10 Points)

Employ an effective arsenal of motivational techniques to achieve peak performance from workers. (15 Points)

In this session you will learn how to view, create, manipulate, print and manage files in Portable Document Format (PDF) (10 Points)

This seminar has been designed to provide an overview of the key elements in a Retirement Plan so that you may begin or improve your personal plan. In this seminar you will know and understand why you may need to develop a plan, review PSRS / PEERs  state retirement programs and learn about Investment Planning & Asset Allocation and more! (10 Points)

Fundamental Project Management concepts and techniques. Get familiar with vocabulary and discover how projects are designed, executed and controlled. (15 Points)

In this introductory course you will learn to create and edit Web pages, manage your content, add new menu items, submit pages for review using workflow tasks, and navigate and search the CMS.  This course is taught in two half day sessions.  Make sure you sign up for both. (10 Points)