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Nancy M. Graviett
Associate Professor-- Business Administrative Systems

Customer Service Courses

A series of six Internet courses have been developed to assist people in further developing their customer service skills. The courses fulfill requirements in the Business Administrative Systems program; but they have been very successful in assisting students seeking other types of degrees or certificates as well as people in all career fields.

Each course runs for four weeks and can be completed without any visits to campus. Assignments are created to assist students in perfecting their own skills and for application in their chosen career. Courses cover areas such as customer service, telephone communication, time management, developing a professional image, communicating with customers, and interpersonal skills. Students registering for these courses should make sure the college has an accurate email address on file.

If you have any questions, please call me at (636) 922-8390 or email me at ngraviett@stchas.edu. To learn more about these and other distance learning opportunities through St. Charles Community College, please visit the our distance learning page.

BAS 130: Customer Service
Prerequisite: None
1 semester hour credit
Develop fundamental principles of serving customer needs. Learn to analyze, develop solutions, implement and evaluate effectiveness, and train others. Covers all vital areas to help handle customers professionally, effectively, and successfully. Build good rapport with customers and associates. Class runs only four weeks.

Mode of Delivery: Web-based
Host Institution: St. Charles Community College
Required Technology: Computer with Internet access
Proctored Tests: No
Orientation: No (Students will receive an email with instructions about a week prior to the class start date)

BAS 131: Telephone Communication Skills
Prerequisite: None
1 semester hour of credit
Improve telephone skills to meet needs of work place and become more customer service oriented in handling of telephone communications. Techniques of scripting and organization. Practice handling a variety of customers. Class runs only four weeks.

BAS 132: Time Management
Prerequisite: None
1 semester hour credit
Time management techniques and organizational planning to improve efficiency on the job. Identify strengths and weaknesses. Develop prioritization skills and learn how and when to delegate. Course runs only four weeks.

BAS 135: Your Professional Image
Prerequisite: None
1 semester hour credit
Review of appropriate business etiquette in today's work place. Determine real applications of best way to develop and maintain a professional image.
Mode of Delivery: Web-based
Host Institution: St. Charles Community College
Required Technology: Computer with Internet access
Proctored Tests: No
Orientation: No (Students will receive an email with instructions about a week prior to the class start date)

BAS 136: Business Communication with Customers
Prerequisite: None
1 semester hour credit
Focus is on improving writing skills for memos, letters, reports/proposals, and presentations. Organize ideas, select right words and sentence structure, techniques of editing and proofreading to convey message(s).
Mode of Delivery: Web-based
Host Institution: St. Charles Community College
Required Technology: Computer with Internet access
Proctored Tests: No
Orientation: No (Students will receive an email with instructions about a week prior to the class start date)

BAS 137: Interpersonal Skills
Prerequisite: None
1 semester hour credit
Develop interpersonal skills needed for today’s diverse work place. Learn to make decisions using problem-solving techniques. Study different types of customers and workers and how to communicate and work successfully with each.
Mode of Delivery: Web-based
Host Institution: St. Charles Community College
Required Technology: Computer with Internet access
Proctored Tests: No
Orientation: No (Students will receive an email with instructions about a week prior to the class start date)