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St. Charles Community College
4601 Mid Rivers Mall Drive
Cottleville, MO 63376 | 636-922-8000
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Business Administrative Systems
Customer Service


Business Administrative Systems
Customer Service Option
Certificate of Achievement

This program provides the students with skills necessary to handle customers professionally, effectively, and successfully. You will become comfortable with business communication--written and verbal; improve time management skills; from professional work standards and image; review professional telephone skills; and brush up on keyboarding and computer skills.

Work with the Business Administrative Systems program representatives for scheduling and job placement assistance at any time during your course work. The courses for this certificate may be applied to the Associate of Applied Science Degree.
 

General Education Requirements  12
Must Include:  
BAS/CPT 103 Microcomputer Applications 3  
MAT 105 Applied Math 3  
   
Required Courses in Business Administrative Systems  13

BAS 101

 Keyboarding 3  
BAS 105 Proofreading and Editing Business Documents 2  
BAS 160 Word Processing - Word 2  
BAS 165 Presentations - PowerPoint 2  
BAS 170 Spreadsheet Applications - Excel 2  
BAS 175 Database Applications - Access 2  
       
Additional Required Courses for Customer Service Option
6
BAS 130 Customer Service Excellence (Online Course) 1
BAS 131 Telephone Communication Skills (Online Course) 1 
BAS 132 Time Management (Online Course) 1
BAS 135 Your Professional Image (Online Course) 1
BAS 136 Business Communications (Online Course) 1 
BAS 137 Interpersonal Skills (Online Course) 1
   
Total Required Hours  31

For more information, call 636-922-8241.