Technology Help Desk

The SCC Technology Help Desk is available for all students who need technical assistance with any of our online services:

Technology Help Desk Services

• Activating your Moodle & SCC Connection account
  Note: Login ID and password are the same

• Moodle 
• Wireless
• Cougar Mail
• Forgot your Login ID or Password?
• SCC Connection
  • Online registration
  • Accessing class schedules
  • Viewing your grades
  • Transcripts

Helpspot

Use Helpspot, SCC’s online Help Desk, to submit a request for help with computer problems or to check on the status of your request.

Follow these easy steps to submit or check on a request:

1. Click on the Helpspot link.
2. Click on Submit a Request.
3. Complete the form. All boxes in red must be completed in order for your request to be processed. The more details you include, the better we will be able to help you.
4. Click on Submit Request at the bottom of the form. You should then see a window that acknowledges your request and that includes an access key. You can use this access key to check on the  status of your request. If you do not receive this window and access key, you may have missed completing one of the mandatory fields.

Tutorials

• Microsoft Office 2007 Quick Start Tutorial
• Connecting Your iPhone or iTouch to SCC's Wireless
• Reset Your Password and/or Retrieve Your Login ID