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BAS-130-N1 Customer Service Excellence

Welcome!

You are enrolled in at least one of the BAS four-week courses for spring 2013:

• BAS 130: Customer Service will run Jan. 22-Feb.16, 2013.
• BAS 131: Telephone Communication Skills will run Feb. 18-March 16, 2013.
• BAS 132: Time Management will run March 18-April 20, 2013.
• BAS 137: Interpersonal Skills will run April 22-May 18, 2013.

This is the only information you will receive prior to these courses starting, so be sure to place the start dates of the courses you are taking on your calendar now. These courses operate completely online; there will be NO required on-campus meetings. All work will be submitted electronically and regular discussion postings are required. The required texts are available at the SCC bookstore or online at www.stchas.edu. You will need each text beginning the first day of the class; no assignment extensions will be given for students who do not have a book UNLESS it is because of an error on the part of the college.

It is very important that you read the General Information and Course Syllabus before beginning the course so you are familiar with the course environment and requirements. NO late work is accepted in these courses, so it is important that you understand the requirements ahead of time. You should be able to view the information for each course during the week before it officially begins.

If you have trouble logging into your course, please contact the help desk at 636-922-8555 or email scchelpdesk@stchas.edu. Please note that technical support is not available beyond the hours:

• 7:30 a.m.-10 p.m. Monday-Thursday
• 7:30 a.m.-4:30 p.m. Friday
• 9 a.m.-2 p.m. Saturday

All information regarding the course can be found once you log in. Please feel free to contact me if you have any questions.

Please click on the link below and take the quiz to learn how well you are suited for online education:
http://stchas.smartermeasure.com

Thanks,

Nancy Graviett
Professor, BAS/CPT
105B Technology Building
636-922-8390
ngraviett@stchas.edu