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Business Administrative Systems – Customer Service C.A.
Business Administrative Systems
Certificate of Achievement
This program provides the students with skills necessary to handle customers professionally, effectively, and successfully. You will become comfortable with business communication--written and verbal; improve time management skills; from professional work standards and image; review professional telephone skills; and brush up on keyboarding and computer skills.
Work with the Business Administrative Systems program representatives for scheduling and job placement assistance at any time during your course work. The courses for this certificate may be applied to the Associate of Applied Science Degree.
| General Education Requirements | 12 | ||
| Must Include: | |||
| BAS/CPT 103 | Microcomputer Applications | 3 | |
| MAT 105 | Applied Math | 3 | |
| Required Courses in Business Administrative Systems | 15 | ||
|
BAS 101 |
Keyboarding | 3 | |
| BAS 105 | Proofreading and Editing Business Documents | 3 | |
| BAS 150 | Managing Information-Outlook | 1 | |
| BAS 160 | Word Processing - Word | 2 | |
| BAS 165 | Presentations - PowerPoint | 2 | |
| BAS 170 | Spreadsheet Applications - Excel | 2 | |
| BAS 175 | Database Applications - Access | 2 | |
| Additional Required Courses for Customer Service Option | 6 | ||
| BAS 130 | Customer Service Excellence (Online Course) | 1 | |
| BAS 131 | Telephone Communication Skills (Online Course) | 1 | |
| BAS 132 | Time Management (Online Course) | 1 | |
| BAS 135 | Your Professional Image (Online Course) | 1 | |
| BAS 136 | Business Communications (Online Course) | 1 | |
| BAS 137 | Interpersonal Skills (Online Course) | 1 | |
| Total Required Hours | 33 | ||
For more information, call 636-922-8241.
Call 636-922-8334
Business Administrative Systems (BAS)Technology Building, Room 105
